CTI = Computer Telephony Integration
Your agents will know who’s calling when the call arrives.
Agent Efficiency
Provide agent screen pops when call arrives reducing call time
Caller Efficiency
No need for callers to repeat information already provided in the IVR
Intelligent Logging
Capture end-to-end call records for complete call handling data
CTI = Computer Telephony Integration
Callista provides the option to integrate with your existing or new agent desktop application to provide CTI screen pops when calls arrive. Our developers include pioneers in the CTI industry who will ensure this key call center feature enhances your caller and agent experiences.
