Give the contact center manager full visibility into the quality of customer service provided across all channels.
Contact center managers can implement scoring, alongside real-time call monitoring, to enhance their quality assurance process.
Improve customer service by providing users with frequent, constructive feedback
Increase employee satisfaction by driving brand loyalty
Identify user training opportunities
Monitoring Quality
Our omnichannel quality management module gives the contact center manager full visibility into the quality of customer service provided across all channels.
Contact center managers can implement scoring, alongside real-time call monitoring, to enhance their quality assurance process. This enriches feedback, enhances coaching sessions, and improves the overall effectiveness of their team.
