Contact Center Solutions

Built by Contact Center Specialists

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Founders’ Story

Callista CTI was founded in 1999 by pioneers in contact center solutions, having designed and implemented many of the first IVR (Interactive Voice Response) and CTI or “agent screen pop” applications in North America. From flight arrival times for Air Canada to telephone banking applications for 4 out of the 5 major Canadian banks, flexible benefits enrolment for Imperial Oil, automated bill payments for NCO Financial, hundreds of applications and customers, and millions of callers. Callista has extensive experience with applications connecting to every legacy host environment ever installed.

Today Callista has taken our premise-based solutions expertise and applied this experience to a Cloud-based solution platform, whose story began a few years ago when the team that built the world’s first CCaaS platform felt the industry needed a more flexible and cloud-native solution.  Callista has partnered with the creators of the first cloud-based contact center solution that can be self-provisioned by smaller sized companies, yet entirely customizable for large enterprises. Their new platform is built with a series of micro-services that make every menu, layout, template, module and service be flexibly configured.

Whether your company requires a simple call routing application with cloud-based agents set up by your own internal resources, or a full-featured integrated solution with omni-channel customer interactions designed by Callista design engineers and implemented turn-key, we have the solution to meet your needs.

Built by the best—for the best.