Utilize the world’s easiest queue-based omnichannel routing engine to setup and deliver incoming interactions.
Callista expands the idea of Skills-Based agent profiles, to a broader focus on agent competencies.
Callista expands the idea of Skills-Based agent profiles, to a broader focus on agent competencies.
Callista’s Automatic Contact Distributor (ACD) is the world’s easiest queue-based omnichannel routing engine to setup and deliver incoming interactions. Callista expands the idea of Skills-Based agent profiles to a broader focus on agent competencies. Agents who have demonstrated competency in a certain skill are highlighted in the platform in a distinguished way. Interactions flow through all points of contact and are delivered to the optimal resource, whether it be an agent or intelligent chatbot.
Agents are even able to multi-task with the various media types they will find in queue.