Utilize the world’s easiest queue-based omnichannel routing engine to setup and deliver incoming interactions.

Callista expands the idea of Skills-Based agent profiles, to a broader focus on agent competencies.

Request More Info
Easy
One-click provisioning sets up a contact center in seconds
No-Risk
Try-before-you buy. Give customers a 60 day free trial
Flexible Packaging
Group features to build your own offerings and packages

ACD — Efficient Agents

Callista’s Automatic Contact Distributor (ACD) is the world’s easiest queue-based omnichannel routing engine to setup and deliver incoming interactions. Callista expands the idea of Skills-Based agent profiles to a broader focus on agent competencies.  Agents who have demonstrated competency in a certain skill are highlighted in the platform in a distinguished way.  Interactions flow through all points of contact and are delivered to the optimal resource, whether it be an agent or intelligent chatbot.

Agents are even able to multi-task with the various media types they will find in queue.