Next-Generation Contact Center as a Service

Built by the founders of CCaaS

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Today’s customer experience is driven by one key value: Efficiency

Customer Efficiency
An efficient customer interaction. Our unified agent queue creates a custom way to manage interactions from multiple channels.
Agent Efficiency
The Automatic Contact Distributor from Callista is the world’s easiest queue-based omnichannel routing engine to set up and deliver incoming calls and customer interactions
Workforce Efficiency
Our omnichannel quality management module gives the contact center manager full visibility into the quality of customer service provided across all channels.
App Design Efficiency
Our omnichannel quality management module gives the contact center manager full visibility into the quality of customer service provided across all channels.

Callista – native to cloud and built for contact centers of all sizes.

Every module drives efficiency into the equation. Customers are more efficient getting to the resource they need, agents are more efficient responding to highest priorities, and the workforce is more efficient in gauging interaction, coaching agents, and optimizing schedules.

Built by the founders of CCaaS – you’ll find world-class best practices interwoven into the scripts, modules, and templates of the platform. Leverage the deepest contact center experience in the world.

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